Fidelity Empower Case StudyCountryUSA IndustryMortgage Industry Customer ProfileFidelity National Information Services, Inc. (NYSE:FIS) is a leading provider of core financial institution processing, card issuer and transaction processing services, mortgage loan processing and related information products and outsourcing services to financial institutions, retailers, mortgage lenders and real estate professionals. FIS has processing and technology relationships with 31 of the top 50 global banks, including nine of the top ten. Nearly 50 percent of all U.S. residential mortgages are processed using FIS software. Headquartered in Jacksonville, Florida, FIS maintains a strong global presence, serving over 7,800 financial institutions. Business SituationFidelity Information Services needed a diverse pool of consultants to facilitate development for its product EMPOWER. SolutionCCSI partnered with Fidelity to provide individuals with expertise in .NET2.0/ .NET3.0, QA, Mortgage/ Financial Subject Matter Experts having industry experience thereby maximizing the throughput and meeting deadlines. Benefits
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CCSI with its expertise in Mortgage/Financial industry facilitates EMPOWER software development using a pool of skilled resources with expertise in .NET2.0/ .NET3.0.
EMPOWER is a leading Loan Origination System developed by Fidelity for its customers. The Empower.NET is developed using the latest .NET2.0 and .NET3.0 technology at the core.
Each deployment of Empower typically takes around 6+ months requiring the FNF personnel to implement the customization logic as per the customer’s needs.
With about 3-5 customers needing
deployment, FNF found it difficult to
find a skilled pool of consultants that
were strong enough to understand the
Empower architecture and then couple
that with the .NET technology to
produce cost-effective, timely
customizations.
SITUATION
FIS is part of the S&P 500. FIS has also been named the #1 banking technology provider and the #2 overall technology provider in the world by American Banker and Financial Insights (FinTech 100).
EMPOWER, a leading LOS system by Fidelity is based on the latest .NET3.0 technology like Windows Workflow Foundation (WWF) and Windows Communication Foundation (WCF). The EMPOWER architecture is highly sophisticated and requires a solid understanding in Software Architecture, patterns & practices, third party tools like Infragistics tools, Avanade Components etc. Any development with Empower requires deep insight on all of the above mentioned in addition to domain expertise.
Fidelity required a solid set of resources to meet the above mentioned needs in order to ramp up their development efforts and at the same time aid in customizations of existing EMPOWER framework for their customers.
Fidelity also needed individuals who had domain expertise in the Mortgage and Financial industry so as to facilitate rapid knowledge transfer and ramp up the development efforts.
SOLUTION
CCSI has in the past partnered with industry leaders in the Mortgage and Finance domain. CCSI has tremendous consulting experience with resources like System Architects, Business Analysts, Subject Matter Experts, Quality Assurance and Software Developers that aid in software development. CCSI constantly provides training to its employees thereby keeping their skill-set current and thus acting as a catalyst facilitating any software development process. CCSI provided EMPOWER with resources who successfully aided in EMPOWER development. A minimal learning curve was required because the resources were domain experts and had strong technical expertise to adapt to the EMPOWER architecture thus aiding rapid development.
ADDED VALUE
- CCSI with its strong industry background and versatile pool of resources was able to meet additional needs at Fidelity by providing support to develop Web Services for Empower.
- Reduced Costs.
- Rapid Application Development support.